a Neighbor, Beverly, MA
Fixed and working well, thank you!
Mark S., Boston, MA
These guys were very good. New what to look for and fixed it. I had another outfit that could not fix the problem. Recommend these guys without reservations.
Joseph D., Revere, MA
Immediately responded to my phone call, showed up on time and completed the repair for the estimated amount.
Lisa A., Topsfield, MA
Mark was courteous, accommodating, and made an effort to instruct me on aspects of my oven that I needed to know for proper maintenance. I appreciated that he would have come on a Sunday at no extra charge, and that when I had to postpone, he was understanding. I also tried to consider his schedule from his perspective and didn’t mind being flexible with the hour – especially since he was willing to come on short notice. I considered the charge reasonable and am relieved that my gas oven is now operating correctly.
Holly F., Salem, MA
I called and having the owner/tradesman answer the phone was a huge plus. He not only said he’d call me right back, he did to schedule, and then came over within the half-hour-unheard of. So, I had him put his sticker for future repairs in my cabinet and I will recommend and use Mark, again. Happy customer this holiday season.
a Neighbor, Andover, MA
They came out quickly, were able to diagnose the issue with my fridge as a circuit board issue and took care of it right away.
Brian R., Everett, MA
Super friendly, the tech came in and quickly resolved my issue. I would recommend these people for any appliance repairs.
Suzanne T., Lynn, MA
On Saturday after Thanksgiving I was planning MY Thanksgiving dinner..Woke to a broken fridge!!! Contacted Mass Appliance and within an hour I was contacted and a repair man was at my door..He assessed that it was not repairable..He called the local Appliance store,Took his pickup to the next town ..loaded a new fridge in his truck, brought it into my home, set it up & took the old fridge..All this was done within 2 hours of the initial call….Fabulous!!
a Neighbor, Dorchester Center, MA
Very knowledgable service professional. Work completed very quickly and accurately. Would definitely use them again and recommend to anyone who asked.
Michelle H., Boston, MA
Very professional and timely. Would definitely hire again. Fair price. Very helpful, and went above and beyond in service.
a Neighbor, Medford, MA
Mark from Mass Appliance was very flexible and accommodating! He fixed our appliance quickly and economically. I would definitely recommend him!
Gail L., Westford, MA
Timely call back and appointment made. Friendly and honest. The house call itself was a value compared to other service repair. Didn’t charge by the hour just gave the price of what needed to be repaired and stuck to it, no hidden costs. Very good business.
Mary M., Boxborough, MA
Mark of Mass Appliance called within seconds of my sending the request to Service Magic and set an appointment for the following day. He called to see if it was OK if he came early (!). He was able to identify the problem and had the necessary part in his truck. He fixed the dryer in less than an hour. He was very professional and courteous and left the laundry area perfectly clean.
Paul P., Madbury, NH
Noticed problem with frig Sat evening. Submitted request for help Sunday morn. Mark from Mass Appliance called Sunday afternoon and promised to be at house 1st thing Monday. He arrived on time and had the frig fixed within an hour at a very reasonable cost. Great job Mark!
Thomas D., Windham, NH
I was very happy with the timeliness of response, time to appointment, end result of the work and price point of my service from Mass Appliance. I would easily recommend them to anyone.
Andre C., Salem, MA
I called Mass Appliance to repair my GE dryer. In the end, the only thing that seemed to be wrong was that my pilot light had burned out. The problems I had with the dryer not running for more than 5-10 minutes have never since manifest themselves. The repair tech could have suggested ordering a new switch just to be sure, but he merely suggested that I call back if the problem reoccurs. That was about two months ago. Still no further problems. I’m perfectly satisfied to be out only the $69 for the service call.
Greg G., Londonderry, NH
I want to let you know that I just had the best repair service experience I’ve ever had today thanks to your local guy Mark Charland of Mass Appliance Center and his assistant Dan. These guys repaired my gas dryer in less time than I could have imagined. They were courteous, clean and tested the dryer to ensure it functioned. They even reinstalled my washing machine and tested that! They did More than I expected and kept the quotes price without question. They deserve some recognition in my opinion. They are a rare breed.
Chris R., Boston, MA
Very quick response. Clearly knows his stuff. Auto defrost drainage hole in freezer was blocked leading to ice buildup in bottom freezer drawer. He diagnosed it, fixed it and today it’s like it never happened! Reasonably priced too. I’m grateful that Service Magic exists and that it has such high quality professionals.
Scott S., Boston, MA
Mark was personable, extremely effective with problem-solving as the repair was not straight forward, and accommodating to going the extra mile with issues that came up during the repair. I was very impressed and would absolutely hire him again. He charged much less than the competition as well.
Lida T., Raymond, NH
The service repairman arrived within 3 hrs. of my initial call. Determined the problem & replaced the defrost timer. 2 days later I still had a problem with the ice maker & the temperature of the freezer & when I called to find out why, I was assured that they would resolve whatever the problem was. The refrigerator now seems to be working as it should. would come to the house & take care of whatever was causing the problem.
William H., Newmarket, NH
Great Guy. Fast, Knowledgeable and dependable. Would recommend to anyone!
a Neighbor, Revere, MA
Great service job well done. He shows one hour after the call. He knows what he’s doing. His van is like a hardware store he carries everything on it highly recommend. Call Mark
Barbara H., Beverly, MA
Arrived very promptly and was able to diagnose are repair the problem with my refrigerator immediately. Repair person was knowledgeable and courteous. I would recommend Mass Appliance and will contact them in the future when needed.
Beverley D., Exeter, NH
I would highly recomend this company, they were professional and it was a wonderful experience. He went out of his way just to help me.
Linda M., Wakefield, MA
Mass Appliance came to my home on the day after Thanksgiving to repair my oven , when many other repair shops were closed. They diagnosed the problem quickly, had the part on the truck and made the repair in minutes. They seemed focused on customer service and satisfaction and delivering quick results. I would recommend them to others and use them again myself .